The content of this agreement (including the text of the agreement and various rules that have been published or may be published on this website in the future, all rules are an integral part of the agreement and have the same legal effect as the text of the agreement.) is a complete insurance service concluded between registered users and MovingKite protocol. When the user uses the MovingKite cargo transportation service, the rights and obligations of both parties stated in this insurance agreement are registered and valid. After the user confirms this agreement, it will have legal effect between the registered user and MovingKite. Registered users undertake to accept and abide by the relevant rules while using the services provided by MovingKite. This insurance agreement is only applicable to the damage and loss of luggage or packages due to improper transportation during transportation, but for fragile items, fusible items, improper original packaging, No compensation will be paid for internal damage caused by force majeure such as extreme heat, rain, and typhoon. This agreement only applies to the lost or damaged item itself in the mailed item, and does not apply to the transit time limit.
Insurance price
Customers can purchase insurance for the package. Insurance costs 2% of item value. Items worth up to $100 do not need insurance. Assuming the package item is worth $150, you can pay $3 for insurance for this package.
Scope of application
Whether the package has entered the transportation process is subject to FedEx's official logistics information. Packages that do not have any official logistics information indicating that they have entered the transportation link are not covered by this insurance agreement.
1. Lost item: The maximum compensation amount is the insured amount, and the shipping cost of the lost package will be refunded. If the package is handed over to FedEx and gets lost during the return shipment, the platform will not refund the storage fees incurred while the package was in the warehouse.
If the entire package is lost during transportation, the customer needs to provide MovingKite with the details of the lost item and proof of value. MovingKite will use this information to submit a claim application to FedEx. Generally, FedEx will take 30 days to process and reply. If FedEx's processing time exceeds 45 days, MovingKite will pay the claim in advance.
2. Breakage and damage: the maximum compensation amount is the insured amount, and the freight is not covered by the compensation.
If the recipient finds that individual items are missing or damaged after the package reaches the destination, the box is cracked or damaged, the packaging is damaged (such as the wheel of the suitcase is broken, the zipper fails, etc.), or any accident that occurs during the non-transportation process, MovingKite will Collect information from you and file a claim with FedEx. The final compensation result is subject to FedEx's investigation result. FedEx may refuse to pay for damage and damage, so please carefully consider sending fragile, fragile and high-value items.
3. If the customer does not purchase insurance, compensation from FedEx may not be available in the event of loss or damage.
Claims Process
1. MovingKite submits a claim to FedEx after collecting all evidence of lost or damaged items from the customer. The specific process and time limit for applying for compensation are consistent with FedEx's official claims process. For specific details and specific insurance provisions, please refer to the relevant information on FedEx's official website.
2. The customer can obtain the insurance content promised in this agreement only if he makes a claim to FedEx through MovingKite. If a guest bypasses MovingKite and goes through the claim settlement procedure directly with FedEx, it is considered to have automatically waived the right to go through the claim settlement procedure through FAW Express, and is no longer protected by this clause, and FAW Express is not responsible for FedEx's claim settlement.
3. The claim application must be submitted within 15 calendar days after the luggage is lost and received, and MovingKite will not accept it after the deadline.
4. When a claim needs to be filed for damage to the goods, the customer needs to keep the damaged items and outer packaging as evidence, and leave a photo evidence that can fully reflect the damage. FedEx will request to submit evidence of damage in the subsequent claims investigation, and the recipient will be required to cooperate in providing relevant evidence. MovingKite is not responsible for the failure of the claim settlement due to the recipient's failure to provide relevant damage evidence or the failure to retain the damaged package.